Edimax-technology EW-7722UTn User Manual download pdf (Page 68)

4-2 Troubleshooting

If you encounter any problem when you’re using this wireless network card, don’t panic!

Before you call your dealer of purchase for help, please check this troubleshooting table,

the solution of your problem could be very simple, and you can solve the problem by

yourself!

Scenario Solution

I can’t find

any wireless

access point

/ wireless

device in

‘Site Survey’

function.

1. Click ‘Rescan’ for few more times and see if you can find any

wireless access point or wireless device.

2. Please move closer to any known wireless access point.

3. ‘Ad hoc’ function must be enabled for the wireless device you wish

to establish a direct wireless link.

4. Please adjust the position of network card (you may have to move

your computer if you’re using a notebook computer) and click

‘Rescan’ button for few more times. If you can find the wireless

access point or wireless device you want to connect by doing this,

try to move closer to the place where the wireless access point or

wireless device is located.

Nothing

happens

when I click

‘Launch

Config Utility’

1. Please make sure the wireless network card is inserted into your

computer’s USB port. If the Edimax configuration utility’s icon is

black, the network card is not detected by your computer.

2. Reboot the computer and try again.

3. Remove the card and insert it into another USB port.

4. Remove the driver and re-install.

5. Contact the dealer of purchase for help.

I can not

establish

connection

with a certain

wireless

access point

1. Click ‘Connect’ for few more times.

2. If the SSID of access point you wish to connect is hidden (nothing

displayed in ‘SSID’ field in ‘Site Survey’ function), you have to

input correct SSID of the access point you wish to connect.

Please contact the owner of access point to ask for correct SSID.

3. You have to input correct security key to connect an access point

with encryption. Please contact the owner of access point to ask

for correct security key.

4. The access point you wish to connect only allows network cards

with specific MAC address to establish connection. Please go to

‘About’ tab and write the value of ‘Phy_Addess’ down, then

present this value to the owner of access point so he / she can

add the MAC address of your network card to his / her access

point’s list.

The network 1. Move closer to the place where access point is located.

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Edimax-technology EW-7722UTn User Manual Page 68

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